Shipping, Returns

DOMESTIC RETURNS & EXCHANGES
(US ONLY)

We offer store credit or exchanges only for regular-priced items returned within 7 days of delivery.
We offer store credit or exchanges only for regular-priced items returned within 7 days of delivery.

Items sold at special promotional pricing are final sale and are not eligible for return, refund, or exchange.

Items being returned must be unworn, unwashed, and in original condition with all tags attached. Once your return has been received and inspected, a store credit will be issued via email. If you selected an exchange, your replacement order will be shipped once your return has been approved.

Shipping charges are non-refundable.

A 10% restocking fee may be assessed on future returns for customers found to abuse the return policy, including excessive returns within a single order or over a short period of time.

Returns and exchanges from online orders are not accepted in-store. Store credit issued from online orders may only be redeemed online.

We do not offer refunds to the original payment method except where required by applicable law.

 

SHIPPING

What is the processing time?
Orders can take 1-3 business days to be processed. Please note: We are unable to edit or change any orders that are already in transit. Due to California state law, we are required to collect additional taxes for orders from certain states.

When will my expedited order ship?
If you placed an expedited order before 1:00 PM PT, it will ship out that day depending on the volume of orders. Any order placed after the cut-off time will ship out the next business day.

All expedited orders placed on Saturday and Sunday will go out the next business day. 

What if my package is marked as delivered but it’s nowhere to be found?
We have partnered with Guide Package Protection to protect your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims.

You may file a claim here or reach out to our customer service team to assist you with the claim.

This white glove service is provided to all orders courtesy of Gallery Department. Any signs of excessive use or misconduct will not be tolerated.

Your claim is eligible to be processed starting 5 days after the delivered date. You have up to 30 days from the delivered date to file your claim.

Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

We partner with Global-e to provide a smoother, more reliable international shipping experience for our customers worldwide.

For international orders placed on or after January 14, 2025, Global-e manages:

International checkout and currency conversion
Duties and taxes calculation at checkout (no surprise fees on delivery)
Cross-border shipping and customs processing
A more secure, tracked delivery experience.
Is there a fee for refused / return to sender orders?
We highly recommend accepting delivery of your order(s) and using our 24/7 online return portal for any eligible return or exchange requests.

Refusing delivery, marking packages as "return to sender," or refusing to pay international duties, taxes, or import fees may result in unnecessary complications, including inconsistent package tracking, additional fees, delayed processing, and/or damaged or lost packages.

If you choose to refuse delivery, we are not responsible for the shipment while in transit and cannot issue reimbursement for packages that are lost or damaged prior to being received at our warehouse. Refused shipments are also ineligible for Guide Package Protection (shipment insurance).

All refused orders will be reviewed once received and inspected at our warehouse. Any eligible refund, store credit, or exchange will be processed in accordance with the return policy and consumer rights applicable to the original order destination. Please contact us as soon as possible if you would like to arrange a reshipment, exchange, or other available resolution.

Due to the sometimes complex nature of international order processing, refused orders may be subject to a 10% restocking fee. This fee is calculated as a percentage of the total purchase price and will be deducted from any eligible refund where permitted by applicable law.

Original shipping charges, duties, taxes, customs fees, and other import-related charges are non-refundable except where required by applicable law.